What it takes to be an All-Star Hotel Manager

14 March 2023
Ioannis Stavroulakis (Head of Hospitality Department & Academic Coordinator of Business programs, New York College)
What it takes to be an All-Star Hotel Manager

Hotel industry is an ever-evolving and growing sector which demands the best of skills and knowledge from its managers. To be a successful hotel manager, one needs to have a blend of technical skills and personal qualities that enable them to effectively take control of the day-to-day operations of a hotel. In this journal, we will discuss some key skills that a successful hotel manager should possess.

First and foremost among these skills is communication; effective communication is essential to maintain harmony in the hotel. A good hotel manager must be an excellent communicator, both orally and in writing. They must have strong listening skills and be able to articulate their ideas clearly and succinctly. Additionally, they must keep the lines of communication open between the staff and the management team, guests and stakeholders alike. Communication also encompasses the ability to speak multiple languages. This is especially important in a multicultural environment where guests from different countries speak different languages.

Secondly, organizational skills are very important for any hotel manager. They must possess the ability to manage time and prioritize tasks. Hotel managers must be able to delegate tasks to their employees and balance workload across the team. They must be able to foresee any upcoming issues that might arise and take appropriate steps to mitigate them. Strong organizational skills help managers to ensure that everything runs smoothly and efficiently.

Thirdly, hotel managers must have good leadership qualities. They must be able to lead by example and manage their team in a way that fosters cooperation and mutual respect. Effective leadership also means being able to motivate staff and promote a positive work culture. Good leadership can provide direction and guidance to the team, helping them to achieve the goals set forth by the organization.

Fourthly, financial acumen is a key skill that a hotel manager must possess. They should have a clear understanding of budgeting and financial management principles relevant to the industry. They must be able to make informed decisions on expenditure, understand how to read financial statements, and be able to manage cash flow effectively. This is important because hotels are businesses, and like any other business, they have to remain financially viable to be successful.

Fifthly, customer service skills are essential for anyone who wants to be a successful hotel manager. It doesn’t matter whether the guest is a business traveler or a family on vacation, the hotel’s reputation will depend on how well it treats its customers. Managers should ensure that their staff is trained to handle all types of customers, including those with special needs, and they should be able to resolve any complaints or grievances that may arise. Ensuring customer satisfaction is critical since it builds customer loyalty, which ultimately translates into repeat business.

Sixth on the list is the knowledge of the industry. Hotel managers should have an in-depth knowledge of the hospitality industry including current trends, regulations, and emerging technologies. This can be achieved through attending conferences, participating in associations, and subscribing to industry publications. Having knowledge about the industry can help the manager to understand the changing trends and adapt quickly to new situations.

Lastly, creativity is a vital skill for hotel managers. They must be able to think outside the box and come up with innovative solutions to solve problems. For instance, if the hotel is located in a remote area and cutting-edge technology is not readily available, the manager might come up with creative ways to utilize the resources they have to provide the best quality services to their customers. Creativity can help in developing unique marketing strategies, designing exceptional menus, and creating memorable experiences for guests.

In conclusion, hotel managers play a crucial role in ensuring the success of any hotel. Possessing a combination of technical and personal skills such as communication, leadership, financial acumen, customer service, industry knowledge, organizational and creative abilities is critical for success in this line of work. Aspiring hotel managers should aim to develop these skills to better equip themselves for managing hotels in today’s highly competitive and rapidly-changing industry.

- The Cornell School of Hotel Administration:
- The American Hotel & Lodging Educational Institute:
- The World Tourism Organization:

- Peter Harris (2013) Profit Planning : For Hospitality and Tourism (extended Edition), Edition 3, Goodfellow Publishers, Limited


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